Terms and conditions

Credit card payments in favor of Krain Concierges are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as KRAINCONCIERGE on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Thank You for taking the time to read and agree to our terms and conditions. At Krain Concierges your convenience and safety is our most important priority as well as ensuring you have a pleasant experience visiting Costa Rica.

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Krain Concierges Subsequently, Trekksoft AG will appear as TREKKSOFT A KRAIN CONCIERGES. on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

We ask that you bring a copy of your ticket to your tour and activity start time and location. You can either bring a paper or electronic copy. 

While we do our best to make sure your activity goes as planned and as advertised we ask that you remain flexible if your activity does not go exactly as anticipated. This might include delays in your tour start time, delays in pick up times or delays while your guides are prepping for your tour. In Costa Rica infrastructure problems, weather and other variables can sometimes delay or even at times cancel tours and activities. At Krain Concierges we do everything in our power to plan and anticipate for such things and 99% of all of our tours go off without a hitch., if however there are delays we will do our best to accommodate you and ask that you are flexible should there be changes to your tour schedule.

Tours and activities are not considered confirmed until the client has purchased the activity, received a confirmation number and has agreed to and signed our online terms and conditions waiver

For long distance tours there is a four person minimum to form a group and your tour may be combined with another group to make up a minimum of four persons or more. 

Krain Concierges recommends you use your own transportation to reach our tour provider offices for local tours. If you require transportation there will be an additional fee based on your pick up and drop off location.

Neither Krain Concierges nor its authorized agents shall offer or pay any discounts or refunds for missed or unused services which were missed or unused by the client due to no fault of Krain Concierges, its agents, or representatives.

Credit Card Payments are final. By agreeing to and signing these terms and conditions client agrees that they will not initiate any form of credit card charge back and acknowledges that by doing so charge back fees will have the right to be assessed. 

By using Krain Concierges's online booking system customer is agreeing to at all times act in good faith regarding communication with provider and settlement of any potential disputes. If a dispute arises customer agrees to abide by binding arbitration according to Costa Rica Law and established local business best practices.

Social Media Opinions reviews and feedback: Customer acknowledges the importance and value  of Social Media platforms to Krain Concierges and it's business and agrees to enter into a fair dialog, communication and dispute resolution process giving Krain Concierges an opportunity to resolve any outstanding issues before posting any negative or derogatory opinions of the company on social media platforms such as TripAdvisor, Google, Facebook and other user generated content web sites.

The Client acknowledges that the nature of product tours is adventurous and may involve a significant amount of risk to clients’ health and/or safety. The client hereby assumes all such risk and does hereby release Krain Concierges from all claims and causes of action arising from any damages or injuries or death resulting from these risks inherent in travel, visiting foreign destinations, and participating in adventurous activities such as those included in product itineraries.

Accommodation, transportation, activities and excursions, and other components of Krain Concierges products will be arranged by Krain Concierges with suppliers local to the region where the product operates, who may themselves engage the services of local operators and/or sub-contractors. Standards of hygiene, accommodation and transport in some countries where product tours take place are often lower than comparable standards than what the client may reasonably expect in their home country or region. Krain Concierges at all times endeavors to appoint reputable and competent local suppliers and to comply with all applicable laws and regulations concerning health and safety in the regions where product tours operate. The terms and conditions of all suppliers of product components will be applicable to the product component provided by such supplier and are expressly incorporated into these terms and conditions. These may limit or exclude liability of the supplier. The liability of Krain Concierges will not exceed that of any supplier of any product component. The components that make up each product tour shall be regarded as having been satisfactorily performed and delivered solely in reference to the regulations and laws concerning health and safety in the applicable jurisdiction where such component is operated.

The client acknowledges by booking a product and/or agreeing to travel with Krain Concierges that the nature of this type of travel requires considerable flexibility and acknowledges that they will permit reasonable alterations to the product and/or itinerary by Krain Concierges. The client acknowledges their understanding that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the product will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Krain Concierges.

At all times the decision of Krain Concierges Tour Leader or other designated representative will be final on all matters regarding safety and well being of Clients and operational requirements of the product tour. By travelling with Krain Concierges the Client agrees to abide by the authority of the Tour Leader or designated representative. The Client must at all times strictly comply with all applicable laws and regulations of all countries and regions visited on the applicable Product tour. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in adventure travel activities, Client’s enjoyment of the Product tour being booked, the ability to travel or enjoyment of any other Clients on the Product tour, or the treatment to be administered to the Client in any emergency situation, the Client must advise Krain Concierges at the time of booking and complete a medical form provided by Krain Concierges, along with any other documents reasonably requested by Krain Concierges to ensure the health and safety of all Clients who travel with Krain Concierges

Clients agree that they are responsible for any costs incurred by Krain ConciergesKrain Concierges suppliers or Krain Concierges partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, rentals or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a Krain Concierges representative as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any Krain Concierges Tour, including, but not limited to, the proper use of safety devices such as seat-belts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. Krain Concierges shall not be liable for any failure on the Client’s part to comply with this paragraph.

Client gives permission to take photographic pictures and videos of tour products offered including individual and group participation in activities and to use client photographic likeness for marketing, and any other lawful purposes.